Stepping through the doors of our Love Luxury boutique in Knightsbridge is, for each and every customer, like entering another world. A world swaddled in a supple leather lining, bursting with rich colour tones and sparkling hardware; where time ticks on the face of dozens of luxury watches, and where every experience is personal, tailored to your precise needs.
At Love Luxury, the accessories and brands we surround ourselves with give us our name – but it’s the customer service we provide that has earned us our reputation.
Now a staple in London’s luxury district, Love Luxury has earned over 1,000 reviews and counting. Here’s why so many buyers and sellers choose us when it comes to dealing with the very best products and accessories on the market.
Selling a luxury item isn’t just about exchanging an unwanted or preloved accessory for cash. Many of the sellers we meet choose us because they know about our reputation – not only for providing top-level professionalism when valuing prices, offering fair deals and exchange options, but also for handling each piece as if it were our own.
Those who are familiar with our social media content will know that we hear some interesting, unique, and often shocking stories from sellers. As we step away to value bags and determine a fair price, Marya and Alexander become advisors, friends, and sometimes even therapists – exposed to the multitude of reasons why that seller has chosen to visit us.
Safe to say, the conditions under which luxury bags and accessories are brought to us change all the time – and we are no longer surprised or shocked by anything!
But one thing that unites all the sellers we meet is an overwhelming desire for their transaction to be handled fairly, efficiently, and with the highest level of professionalism. And that’s exactly what we provide.
The luxury market is under higher strain than ever before, exposed to countless counterfeits and fake products that are so well disguised that only our most experienced specialists can identify them.
With this in mind, the most prominent accolade that customers look for when buying luxury goods is authenticity and trustworthiness. They want to buy, not from a dodgy online salesperson, but from someone who knows the product, who’s rich with enthusiasm, and who speaks with an underlying professionalism that you can trust.
Our specialist luxury advisors are trained to be able to talk customers through any products, with brand knowledge, the ability to compare different models, and a keen eye for style.
Don’t believe us? Our thousands of reviews and countless video testimonials are a testament to the experience of buyers who travel to us from all corners of the globe.
Yes, you read that right. We meet customers from all over the world, many of whom travel specifically to London to visit our boutique store and sell or buy premium luxury items.
These five reviews all come from customers who have visited our UK boutique, each seeking a different experience but all walking away happy.
J. Harding visited us twice, both times dealing with Alexander:
“I had such a great experience with Love Luxury. From booking the appointment to visiting the store, everything went smoothly. They were very responsive on chat and email, and also patient with all my questions. I actually went there twice and both times everyone was really friendly and welcoming. Big thanks to Alexander who helped me out. He was so helpful and made the whole time I was there easy and comfortable.”
N. Ali came to us seeking a consignment service, whereby we took care of her Hermès until it sold, and then directed the money to her:
“I would like to sincerely thank To Love Luxury for their outstanding consignment service. From the moment I entrusted my item to them, everything was handled with the utmost professionalism. The item was well taken care of and beautifully presented throughout the process. The communication was clear and transparent at every step, and once the item was sold, I received the payment promptly without any delay. I truly appreciate how smooth and reliable the entire experience was. To Love Luxury is undoubtedly a top-tier professional in the luxury resale industry. Highly recommended!”
D. Nhi started her experience with us on WhatsApp, receiving sufficient warmth and reliability over message that she decided to bring her bag to the store. From there, we valued and bought the bag, making same-day payment:
“This was my first time dealing with Love Luxury — and it definitely won’t be the last! I reached out via WhatsApp to inquire about selling a bag. The team responded incredibly fast, gave me a clear and fair offer, and communicated in a very professional manner. Due to personal reasons, I had to delay bringing the bag to the store, but they remained patient, understanding, and consistently responsive. Not once was my message ignored — something I can’t say for other places I’ve dealt with. When I finally visited the store, I was really impressed by how thorough and professional their bag inspection and handover process was. I received my payment the same day, which was a huge plus. I’ve sold bags at several other places before, and it’s unfortunately common to be ignored after price negotiations or to experience long payment delays. Luckily, Love Luxury was nothing like that. Today, I even witnessed another customer being quite rude, yet the staff stayed calm, patient, and handled the situation with total professionalism — that’s what true customer service should look like. Without a doubt, this is the most trustworthy and reliable place to buy and sell luxury items in London. I’m beyond satisfied and will definitely be returning!”
A. Usta dealt with Marya for the sale of her premium luxury bag, walking away with a fair price and the memory of a personalised experience.
“I am extremely satisfied with my experience with Love Luxury. Selling my designer bag was very smooth: clear communication, a fair price, and a quick process. Everything felt professional and reliable. I would definitely recommend this service to anyone who wants to sell a luxury item without any hassle. A special thanks to Marya for all the help!”
D. Chang came to us all the way from Malaysia, experiencing our global support and genuine care, from enquiry through to post-sale aftercare:
“Working with Marya to sell my bag was an absolute pleasure from start to finish. They are truly trustworthy and always genuine in their dealings. Throughout the entire process, Marya kept me updated at every stage, so I always felt informed and confident. Their extensive knowledge and broad database of the market meant my bag was sold quickly and at the right value. Even though I’m based in Malaysia, the whole experience was seamless and stress-free. I would highly recommend Marya to anyone looking to sell or even purchase a bag — you’ll be in safe, professional, and friendly hands.”
Our global client base is made up of buyers and sellers at the top of their game, who expect authenticity at every turn, transparent communication, a friendly but professional service, and an efficient and smooth experience.
And as you can see from the reviews above, that’s exactly what we give.
But while the products speak for themselves, we put our success down to the trust our customers have in us, and the incredible reputation that our team has built. The positive feedback we receive across social media and in our 1,000+ Google reviews has a direct impact on the confidence that new and prospective customers and clients have when they visit us – and we love that every review notes and acknowledges something different.
The truth is, we value every interaction we have – and we’re proud to see that this is reflected in the kind words and testimonials left by our varied customer base.
At Love Luxury UK, every high-end item we come into contact with, and every client and customer we meet, enjoys the same high-quality experience. A team who really does, as our name suggests, love luxury, we balance our professional approach to each encounter with a genuine and undeniable enthusiasm for every bag, watch, and accessory we see.
Whether you choose to sell a product to us, or you’ve seen something on our social media that you just can’t get out of your head, we offer bespoke appointments and a pressure-free service to every customer. Come and visit us, and see what the Love Luxury experience is all about.
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